FAQs
Enjoy free shipping and handling on every purchase from our online store at bbqland. There are no hidden costs – shipping is our gift to you! We specialize in Alfresco, Alfresco Built-In Grills, Alfresco Freestanding Grills, Alfresco Grill Accessories, Alfresco Outdoor Kitchen, BBQ Grill Islands, BBQ Smokers, and Best Sellers.
To ensure a secure and seamless payment process, we use Shopify Payments by Shopify. Your transaction is safe, providing you with peace of mind.
To apply a discount code, simply input it in the "Discount Code" field during checkout. Double-check that it’s entered correctly before completing your purchase, as retroactively applying it after checkout may not be possible.
Absolutely! Once your order is dispatched, you'll receive automated tracking information via email. This will allow you to follow your order until it arrives at your address. Track Your Order
If you have any questions about your order, our dedicated customer support team is available to help. Feel free to contact us at Support@bbqland.shop. Please include your email and order number for faster assistance.
If you wish to change or cancel your order, please contact our Customer Service at Support@bbqland.shop. We will do our best to accommodate your request. Please keep in mind that cancellations may not be possible once an item has been shipped. For further details, visit our Refund and Return Policy.
If you experience delays or problems with receiving your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number may help expedite a carrier claim to track down your package, usually within a week.
Once your return is authorized, please monitor the return tracking number. After the item arrives at our facility, we will process your refund swiftly within 2-3 business days.
For products that need assembly, you will find the instructions inside the product packaging. If you require further assistance, please reach out to our customer service at Support@bbqland.shop, and we can provide online instructions for your item.
At bbqland, we are devoted to providing outstanding customer service and ensuring a delightful shopping experience. If you have any inquiries or need assistance, don’t hesitate to get in touch with us. Happy shopping!